SYPTE Internet Privacy Policy

South Yorkshire Passenger Transport Executive (SYPTE) is committed to protecting the privacy of everyone who uses any of it’s electronic services. Any personal information by which you can be identified, such as your name, address, email etc, will be treated with the utmost care, in accordance with the provisions of the Data Protection Act of 1998.

When using our electronic services, certain information is recorded. This information is used for statistical purposes, and aids us to continually improve our services. None of the information stored automatically by any of our electronic services is personal information, and does not in any way reveal your identity to our services.

When communicating with the SYPTE through the web site we will not collect any personal information without your permission. There are a number of forms on the site, which either request feedback about a particular subject or a questionnaire that forms part of a consultation document. If we require personal information, then the reasons for this will be stated on the individual form or questionnaire.

SYPTE will not sell, trade, or rent to third parties any of your personal information, nor will it be transferred from any SYPTE controlled system without your explicit consent. All personal information provided will only be used for the purpose for which it was intended.

Children’s Privacy
It is especially important to protect children’s privacy online and we would encourage parents and guardians to spend time online with their children to participate and monitor their children’s activity.

Security
Please note that all forms and questionnaires are returned to us through e-mail. Currently, e-mail may be intercepted by unauthorised persons (hackers) and is therefore not a fully secure method of communication. If you have concerns regarding completing our forms or questionnaires on-line, please contact us using the appropriate details provided to arrange an alternative method.

External Companies
There are a number of links to external companies/websites on SYPTE’s electronic services, these websites are those sites considered to be complementary to that of SYPTE, but are not controlled by SYPTE. Any personal data given to these sites is not covered by this policy, please ensure that you have read and understood the policy relevant to the web site you are entering your personal information on.

Public Access
When entering personal information, please ensure that you are in a suitable environment in which to do so. There are many public access points which can be used to communicate electronically with SYPTE services. Before typing personal information in public, please make sure that there is no one overlooking the computer you are using.

Complaints
If you have any complaints about the way your information has been used, please see the information on the customer complaints procedure which can be found at the following address: